Please note: We have two different policies. One for in-store and one for online orders shipped out.

Online orders must be returned to us within 21 days from your parcel is ordered.

Tip: Keep your satchel/packaging you received your order in to re-use.

Please get in touch before your return so we can assess the situation. Return postage is payable by the customer.

You are responsible for the parcel until it arrives at our headquarters.

Please make sure it’s packed up properly and can’t get damaged on the way.

We are not liable for loss of parcels.

We are not responsible for any items that are returned to us by mistake, or by not checking our information.

Once arrived we will process the return to ensure all is well and we can process your credit or refund*. Please note should the return be refused by us, you are liable for the shipping back to you and must pay a shipping fee of $15. Your order will not be shipped back until this fee is paid.

We reserve the right to refuse any returns if conditions are not met as follows: 
In a brand new condition – Tags intact – Unworn, unwashed, no smells, no perfume, no make up etc.
We only accept returns on sales items if faulty.

You have the option of:
Credit: 100% of the amount to be used within 3 years
Refund minus 7% restocking fee (and postage fee)
Refunds will only be made by the original payment method.

Items that are in the Clearance category or on sale are part of our final sale and cannot be returned unless faulty.

Due to hygiene reasons;
The following items are not returnable unless faulty
Silverette cups
Haakaa products
Milk Storage
Medical garments and accessories
Bellybands/Pregnancy/Recovery/Restore garments
Briefs/Undies
LaVie products
Nursing pads, – gel pads and -towels plus other intimate products
Any oils, butters, lotions, creams, soaps, etc
Cookies/Food
Teething toys, pram toys
Dummies and Chains
Swim and cloth nappies, liners
Swim wear

In addition – In store the following items are not returnable unless faulty:
Bras, shapewear

Please note: We have two different policies. One for in-store and one for online orders shipped out.
Time frame and return options differs from online purchases.

We accept returns within 14 days of purchase in store. 
Keep your receipt as we do not process returns without receipts. If you signed up to our Rewards program – your receipt was also emailed to you unless chosen not to.

For in store purchases, You have the option of credit or exchange only.

All items will be inspected on return.
Make sure the item is UNWORN (of course, you can try it on!) and UNWASHED with tags intact, no signs of make-up, odours etc as this may make it un-sellable for us. Packaging must be in new condition.